Thumbtack auto reply:
answer every new lead in seconds
A Thumbtack lead goes to several pros at once, and you are usually on a ladder when it lands. WorkTime CRM sends your first message into the Thumbtack chat within seconds of the lead arriving — in your words, with the customer's name and the job in it — and puts the lead on your pipeline as a client card with the phone number.
First month free with a card on file · then $99/mo per company · cancel anytime
Step by step
- 01
Connect Thumbtack once
In Settings → Lead Sources, open the Thumbtack card, press Connect Thumbtack and sign in to your Thumbtack Pro account. The connection uses Thumbtack's official Partner API — no browser extension, no shared password. The same card walks you through adding a webhook in your Thumbtack account, about five minutes.
- 02
Write your first message
Turn the auto-reply switch on and edit the template. {name} becomes the customer's name and {category} the kind of job, so the message reads like you typed it. It is sent in English.
- 03
New lead → reply in seconds
When a lead arrives, the CRM sends your message into the Thumbtack chat within seconds and creates the client card. You get an "Auto-reply sent" ping in Telegram. If the send fails, you get a warning instead, so the lead is never silently left unanswered.
- 04
Keep talking without leaving the CRM
The Thumbtack chat sits on the client card next to texts, emails and calls. Reply from there — with an AI draft, a template or by voice — and messages you write in the Thumbtack app show up in the CRM too.
6:42 PM
6:42 PM · sent automatically
This is what it looks like inside
Not a stock picture — the screen you get after signing up, with sample data.
Northwest Remodel LLCAnna
9:12 AM
You
9:15 AM
9:16 AM
What you get
The full lead, phone included
Thumbtack's notification emails hide the phone number. The direct connection delivers the whole lead: name, phone, job details.
One conversation per customer
Thumbtack chat, SMS, email and calls with the same person are one thread on one card — not four apps.
Straight into your pipeline
The lead becomes a client card on your sales pipeline, ready for a visit, an estimate and an invoice. Duplicates are recognised.
A quote while you are still on site
Take photos at the job and the AI drafts a priced estimate from your own pricebook. The customer signs it online.
Questions contractors ask
Is this allowed by Thumbtack?
Yes. WorkTime CRM sends messages through Thumbtack's official Partner API after you sign in to your own Thumbtack Pro account and grant access. Nothing is scraped and no password is stored.
How fast is the reply?
Within seconds of Thumbtack notifying the CRM about the new lead. Thumbtack itself can take around ten seconds to deliver a message inside its chat.
Can I change what the message says?
Yes. The template is yours to edit in the Thumbtack card in Settings, with {name} and {category} filled in for each lead. You can switch auto-reply off at any time and answer by hand.
What if the automatic message fails to send?
You get a warning in Telegram to reply manually. The lead is still saved as a client card.
Does auto reply cost extra?
No. It is part of the one WorkTime CRM plan: first month free with a card on file, then $99 a month per company. Thumbtack's own lead fees are charged by Thumbtack as usual.
Do my older Thumbtack leads show up?
New leads arrive automatically from the moment you connect. An older or hand-made client card can be linked to its Thumbtack conversation by pasting the lead's link.
Try it on your next job
Built by a working contractor near Seattle. First month free, then $99 a month for the whole company.