What a good night reply looks like
- Short. Two or three sentences, like a person wrote it.
- Honest about the time. Say you are off for the night and will write back in the morning.
- One next step. A link to book a visit, or a question they can answer.
- Sent to strangers only. A client you already work with should never get "thanks for reaching out". Answer that one yourself.
A text you can start from
"Hi, this is Mike's Remodeling. We are off for the night and will text you back in the morning. If you want a visit sooner, pick a time here: [your booking link]."
How it works in WorkTime CRM
Open Settings → Phone → Client texts and find "Text the lead when nobody is calling". Write your text there. The link field is optional: leave it empty if the address is already in the text or you have nothing to show.
Outside your calling hours and on days off, a first-time texter gets this text. Set those hours in Settings → Phone → Hours, in your company time zone.
A client the company already knows gets no automatic text. That means any estimate, visit, project or invoice on the card, or a real conversation in the last 30 days. You are notified and answer yourself.
Texts you receive in the daytime are never answered by the AI. They land in the Inbox and in Telegram for you to answer. A text from an unknown number makes a card called "SMS Lead" with the number, and it takes the real name once the CRM learns it.
Texting runs on your own Twilio number, which Twilio bills you for.
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