1. What changed on November 4
AI Mode is the chat-style search inside Google. According to Search Engine Journal, Google's VP of Product for Search, Robby Stein, announced on November 4 that AI Mode now has direct links to research and book home services through partners, naming Angi and Thumbtack along with several field-service software companies, and said it is available now in the US. Home-service answers in AI Mode can show a provider's rating, a short description and open appointment times.
Angi confirmed the same day that it is one of the first home services marketplaces in AI Mode. When a homeowner picks an Angi pro shown there, they land on that pro's Angi profile to read more and request a quote. Angi says half of homeowners on its platform already use its AI tools and that they convert at about three times the rate of those who do not. Those are the company's own numbers.
2. What is still unclear
Google has not said how AI Mode chooses which pros to show. Angi's announcement does not say whether its usual fees apply to quote requests that start in AI Mode. As of November 4, Thumbtack, although named by Google, had not published its own plan. Google's own Local Services Ads already charge for a booking request in the US and Canada; the AI Mode partner links are a separate path.
One more detail from Google's help page for AI Mode: when a business has little information online, Google can call the business on the user's behalf to check availability or pricing. An unknown number on your phone may be Google asking for a customer.
What to do this week
If you are on Angi or Thumbtack, open your profile the way a homeowner sees it: photos of real jobs, the services and towns you actually cover, your license, recent reviews. In AI Mode that profile is the first thing the customer reads. If you pay per lead, ask your Angi or Thumbtack rep in writing whether requests that start in Google's AI Mode are charged like any other. Keep your Google Business Profile hours, services and phone current, and answer calls from numbers you do not know during business hours.
Where WorkTime CRM helps with this
With the Angi direct connection and the Thumbtack connection, a request lands in the Pipeline with the customer's name and phone wherever it started. The Sources tab shows how much each source actually sold, so in a month you can see whether this new door brings jobs or only leads. Fresh reviews feed the profiles AI Mode reads: set up your review page once in Reviews and send it after every finished job.
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